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Privacy Policy

Last updated: 27 August 2026

Silkthreads respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect when you visit our website, contact us or purchase from us, how we use that information, and your rights under UK data protection law.

1. Who we are

Silkthreads sells hand-painted, fair trade silk scarves and accessories.

You can contact us about privacy or your personal information at:

Silkthreads
Dublin Crescent
Bristol
BS9 4NA

Email: info@silkthreads.co.uk
Telephone: 01179 622352

2. Information we collect

Depending on how you use our website, we may collect:

  • your name;

  • email address;

  • telephone number, where provided;

  • billing and delivery address;

  • details of products you order;

  • information relating to payments and transactions;

  • account details if you create an account on our website;

  • messages and enquiries you send to us;

  • technical information about your use of our website, such as your IP address, browser and device information; and

  • cookie information and website preferences.

We do not normally receive or store your full payment card details. Payments are processed securely by our payment service provider.

3. How we use your information

We may use your personal information to:

  • process and fulfil your orders;

  • arrange delivery of products;

  • take and administer payments;

  • provide customer service;

  • respond to enquiries;

  • manage your customer account;

  • deal with returns, refunds or complaints;

  • maintain records required for accounting and tax purposes;

  • protect our website and customers against fraud, misuse and security threats;

  • operate, maintain and improve our website; and

  • send marketing communications where you have chosen to receive them.

We will not sell your personal information to third parties.

4. Our lawful basis for using your information

Under UK data protection law, we need a lawful reason for using your personal information.

Depending on the circumstances, we rely on:

Contract
We use your information when it is necessary to process an order, take payment, deliver your purchase or otherwise fulfil our agreement with you.

Legal obligation
We may need to retain information to comply with legal requirements, including accounting and tax obligations.

Legitimate interests
We may use information where reasonably necessary to operate and protect our business, provide customer service, improve our website, prevent fraud and keep appropriate business records.

When relying on legitimate interests, we consider your privacy and data protection rights and do not use your information where those interests are overridden by your rights.

Consent
Where we ask for your consent, for example for certain marketing communications or non-essential website cookies, you may withdraw that consent at any time.

5. Orders and payments

When you place an order, we collect the information necessary to process your purchase, including your contact details, billing and delivery information and details of the products ordered.

Payment transactions are handled by our payment provider. Your payment provider may collect and process information in accordance with its own privacy policy.

We may also share information necessary to fulfil your order with delivery companies and other service providers.

6. Contacting us

If you contact us through the website, by email, telephone or another method, we may retain your name, contact details and the contents of your enquiry so that we can respond to you and keep an appropriate record of our correspondence.

7. Customer accounts

If you create an account on our website, we may store information associated with your account so that you can access your order history, manage your details and use other customer account features.

You are responsible for keeping your account password confidential.

8. Cookies

Our website uses cookies and similar technologies.

Some cookies are essential for the website and online shop to operate properly. For example, WooCommerce may use cookies to remember the contents of your shopping basket and support the checkout process.

We may also use optional cookies for purposes such as website statistics or improving our services.

Where required by law, optional cookies will only be placed on your device after you have given your consent.

You can also manage or delete cookies through your browser settings.

9. Who we share your information with

We only share personal information where it is necessary for running our website, fulfilling orders, complying with the law or providing services to you.

This may include:

  • website and hosting providers;

  • WooCommerce and related website service providers;

  • payment processors;

  • delivery and postal services;

  • IT and website support providers;

  • accounting or professional advisers; and

  • public authorities where disclosure is required by law.

These organisations only receive the information reasonably necessary for the services they provide.

10. International transfers

Some organisations providing website, payment, hosting or other technology services may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place as required by UK data protection law.

11. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting and tax requirements.

For example:

  • information relating to purchases and financial transactions may normally be retained for up to six years after the relevant accounting period;

  • customer account information may be retained while your account remains active;

  • enquiries and correspondence are retained only for as long as reasonably necessary to deal with the enquiry and maintain appropriate business records; and

  • information collected with your consent is retained until you withdraw that consent or it is no longer required.

We may retain information for longer where necessary to establish, exercise or defend legal claims.

12. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

13. Your data protection rights

Depending on the circumstances, UK data protection law gives you rights including the right to:

  • ask us for a copy of the personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete your information in certain circumstances;

  • ask us to restrict how we use your information;

  • object to certain uses of your information;

  • receive certain information in a portable format;

  • withdraw your consent where we rely on consent; and

  • object to direct marketing at any time.

Not all rights apply in every circumstance.

To exercise any of these rights, contact us at info@silkthreads.co.uk.

We may need to verify your identity before responding to a request.

14. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information about making a complaint is available at ico.org.uk.

15. Links to other websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices of those websites. We recommend reading their privacy information before providing them with personal information.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations.

The latest version will always be published on this page, together with the date it was last updated.